CONCERT

FAQ

Delaware State Fair

"Your Passport to Summer Fun"

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Concert FAQs (M&T Bank Grandstand & Quillen Arena)

Ticketing Policy


You may purchase a maximum of 8 tickets per show. This is determined by reference to your name, your company name, your credit card number and billing or email address. Violators will have their excessive purchases automatically cancelled and refunded to the credit card used without any further contact. Tickets for M&T Bank Grandstand events and gate admission are non-refundable. In the event of a show cancellation where M&T Bank Grandstand Tickets are refunded, Gate Admission tickets will not be refunded. Customers are not required to purchase Gate Admission at the time of purchasing Grandstand Event Tickets. Questions should be directed to the Delaware State Fair Box Office (302) 398-5020. ALLOW FOR ENOUGH TIME: Those heading into the event area will need to go through a security screening which will include getting your bags checked, please consider this as you plan your arrival time. The following items are prohibited in the event area: · Professional Cameras, Audio/Video Recorders, iPads, Go-Pro’s or Selfie Sticks · Laser Pointers, Glow Sticks or Flash Lights · Knives, Tasers, Mace or Weapons of any kind (including toy ones) · Cans, Bottles (Glass, Aluminum or Plastic) · Spiked Jewelry, Spiked Belts or Wallet Chains · Poster boards and Signs CANNOT be larger than 2’ X 2’




Inclement Weather Policy


Please be aware that all shows including concerts, rodeo and demo derby performances in the M&T Bank Grandstand are held rain or shine. Please be aware that umbrellas are not allowed. The pit, track, and bleacher/stadium seating areas are not covered. The grandstand and club house seating areas are the only areas that are covered. Only dangerous weather conditions at show time will delay a show or cause it to be cancelled. Severe weather at show time could cause a show to be delayed. All delay or cancellation announcements will be posted to the homepage of the website.




Accessible Seating


Guest using wheelchairs may enter by way of track or M&T Bank Grandstand entrances. For further information, call (302) 398-5020.




Admission to the Fair


Everyone entering the fairgrounds must present a valid ticket of admission, including those attending Grandstand concerts. Concert tickets do not include admission to the fair.




Box Office Questions


Box Office Hours during ten days of fair: 10:00 am to 9:00 pm Any questions needing to be answered before July 22, 2021 please call (302) 398-5020 or 1-800-514-3849 or email boxoffice@thestatefair.net If you need to purchase tickets please call 1-800-514-3849




Cameras and Recording Devices


Still photography, audio, video, unauthorized drones, or any professional recording equipment is not allowed in the Grandstand.




Drones


To ensure the safety and enjoyment of all fair visitors, the Delaware State Fair prohibits unauthorized operation or use of any unmanned aerial vehicle on or above the Delaware State Fairgrounds. This includes all UAVs, commonly known as “drones,” regardless of commercial or recreational purpose. Any UAV(s) observed at or near the Delaware State Fairgrounds will be reported to local law enforcement and the Federal Aviation Administration.




ATMS


ATM’s are located throughout the grounds.




Food, Drink and Artist Merchandise


Drinks and artist merchandise are available for purchase within the Grandstand venue. Coolers are not permitted to be brought into the M&T Bank Grandstand.




Grandstand Entrances


M&T Bank Grandstand and Clubhouse ticket holders may enter the seating area through the main doors of the M&T Bank Grandstand. Stadium, Track and PIT ticket holders may enter the venue on the East side of the M&T Bank Grandstand. All patrons are subject to search. (Wheelchair patrons see “Accessible Seating.”)




Refunds


Tickets for the Revised Grandstand events are non-refundable. In the event of a show cancellation where M&T Bank Grandstand Tickets are refunded, Gate Admission tickets will not be refunded. Customers are not required to purchase Gate Admission at the time of purchasing Grandstand Event Tickets. Questions should be directed to the Delaware State Fair Box Office (302) 398-5020.




Reserved Seats


All paid M&T Bank Grandstand show seating is reserved, unless advertised as general admission. Seating consists of plaza seats.




Restrooms


Permanent restrooms are located inside the M&T Bank Grandstand (second floor), Murphy’s Sports Bar and at the base of the Stadium Seating entrance. Temporary restrooms are located left and right of the main stage. All restrooms are wheelchair accessible.




Secondary Ticket Market


Consumer Warning – The Delaware State Fair uses bar code scanning for Grandstand ticket admissions. As a result, fans should be careful when purchasing tickets and make certain the seller is a Delaware State Fair licensed ticketing agent. Etix is the ONLY authorized ticketing agent outside of the Delaware State Fair Box Office. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Stubhub, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets which may result in refusal of admission.




Sign Language Interpreters


Sign language interpreters are available upon request for all paid M&T Bank Grandstand shows with 14 days notice required. Please call (302) 398-5020 or email boxoffice@thestatefair.net to request an interpreter.




Smoking Policy


Smoking is not allowed in the M&T Bank Grandstand seating areas. Smoking is allowed outside the venue. Ask any usher for further direction.




Ticket


All patrons must be prepared to produce ticket at the request of State Fair personnel. Please retain tickets until the conclusion of the performance.




Who Needs a Ticket


Anyone over the age of one entering the M&T Bank Grandstand must have a ticket. Children one and over must have a ticket and are not permitted to sit on an adults lap.




Will Call Information and Policies


Will Call is located at the base of the M&T Bank Grandstand. Will Call windows are open the entire day of the concert beginning at 10:00 am and will generally remain open until the start of the headliner’s performance. Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the sales transaction. No person will be given tickets designated for another person without prior authorization. Proper photo identification is required (valid driver’s license or passport) in order to claim your tickets. A signature from the person authorized to pick up the order will be obtained at the time tickets are claimed. Signatures will remain on file for future reference. Should a name change be necessary, please call the Delaware State Fair Box Office for further information at (302) 398-5020. We understand this is an exciting time for you and your child. For your child’s safety and others around them, it is important that your child does not sit on an adult’s shoulders, stand on their chair or stand in the aisle way. Please help us to make this a safe experience for all!




Is a Mask Required?


Based on recently issued Delaware Department of Public Health guidance, effective Friday May 21, 2021, individuals who are fully vaccinated will not be required to wear a face mask while anywhere on the fairgrounds (inside and outside) such as the M&T Bank Grandstand for concerts. Individuals who are not full vaccinated are strongly encouraged to wear a mask.




What is Pit A and Pit B


In order to enhance the safety and enjoyment of our PIT (our premium GA standing – only patron area located directly in front of the stage) ticket purchasers, the Fair is making an important change to how PIT tickets are being sold and where PIT patrons will be admitted and permitted to stand.

The PIT’s capacity is being divided equally between two separate and distinct standing room areas: PIT “A” is on the east front side of the stage and PIT “B” is located on the west front side of the stage. Each PIT section will have its own entrance down on the track and are not connected.

When purchasing PIT tickets online by selecting “best available” option, the ticketing system will assign all of your PIT tickets to either Pit “A” or Pit “B”.

If you are planning to meet another PIT ticket purchaser at the show, you will need to know which PIT section your friends have been ticketed for and then when you buy your tickets, choose your ticket by clicking on the SECTION list and look for the appropriate PIT “A” or PIT “B” that matches your friends’ PIT ticket location. The PIT locations are not interchangeable once ticketed.